Duration of production is 7 business day. Duration of production is counted after the transfer confirmation is received. If the confirmation received before 14.00 o’clock, the process will be run on that day. After 14.00 o’clock process is counted start from tomorrow.
Business day means Monday to Friday, not including national holiday or mass leave holiday. For Eid Fitri and end of the year holiday, we always inform before the holiday dates.
Things to be noticed before ordering
We will not receive any complain if the result is not as you expected. We highly recommend ordering a sample before the bulk order.
We suggest that you can provide the good quality picture file that meets our requirements to avoid the bad resolution picture result
Provide us the design that complete with the stroke line so that we can do pressing and cutting. We will not responsible for the result if you don't provide the stroke line.
Please provide us the design file with dimension that is equal to the dimension that you expect on the final result to avoid any mistake.
Data File Type for Production
We highly recommend you to provide JPG/PNG file type.
If the data you are sending is going to be edited, inform our admin or write a note on the web so we can help editing the design.
File design resolution: 150dpi/inch.
Time limitation for item returning is 2 days after the items received/taken with damaged condition caused by the production.
Any claims regarding the products have to be submitted within 2 working days after the product received otherwise we will not be able to respond and process the defects.
Item that can be returned:
The cutting is not precision
The size of the stickers are not in accordance with the order
The design that are printed is not in accordance with the order
The lamination of the stickers is not in accordance with the order
Item that can NOT be returned:
The color is different between the display in monitor and printing result (we suggest to order the sample before the bulk order)
The bad print result because of the file was not good or not proper
Rough print result because the file resolution is too small
TERMS & CONDITIONS
Why is the print result color with design color on the computer different?
Primary color vs Secondary color Primary color: color looked as the result of lighting from the back side of the monitor. Secondary color: print result color looked because of light reflection
Color profile setting before designing.
2 ways to avoid different print result::
Use the CMYK format file for design.
Perform a test printing to ensure production print result fulfill your expectation.
Drop-ship System Procedure
Custom.com.hk system is designed to support drop-ship system.
Register as a member to start drop-shipping because your membership has function as sender name and address when running a drop-ship.
For delivery to the customer: submit customer data on order page. On the delivery sheet, what will be written are your name and address as seller and customer as the receiver. custom.com.hk name will not be shown.