Terms and Condition | custom.my
  1. 1 Payment Methods
    1. 1.1 Bank-In Deposit: Account Name: MOD Group Limited - Hang Seng Bank : (024) 796-055028-883 (Remark: Bank Code (024) will be required if payment is made via InterBank transfer).Please whatsapp or email the payment slip with order number to our Customer Service Department for further process. (whatsapp: +852-6805-3970 or Email info@custom.com.hk)
    2. 1.2 e-cheque: MOD Group Limited, Hang Seng Bank: (024) 796-055028-883
    3. 1.3 Credit Card Online Payment - SMS notification will be sent to you soon after payment is confirmed by the system automatically.
  2. 2 Term of Payment
    1. 2.1 Full payment of the total billing amount should be paid before production. Promissory notes will not be accepted. For Circular Posting Service, total invoice amount including postage must be settled in full upon order confirmation. Should cheque payment is made, Custom Hong Kong by MOD Group Limited, (will use "Custom Hong Kong" in the remaining paragraph), will only process the order when such cheque has been honored.
    2. 2.2 Inter-bank online transaction will require 2 - 3 working days for banks confirmations. (e.g. Citibank account to the Hang Seng Bank account)
    3. 2.3 Transaction that process via ATM transfer, remittance or cheque machine payment during bank non-office hours, such transaction will only confirm on the next working day.
    4. 2.4 Upon successful money transferred, customer is required to send us the deposit slip via whatsapp 6805-3970 during working hours (Monday - Friday, 0930 – 1800 ). Relevant order number and contact information must be marked on the slip. Deposit slip that send in later than the mentioned time will take one more working day for processing.
    5. 2.5 Customer should clear up all unsettled balance from any previous overdue job (if any) in order to place new order. Customer is liable to settle any unreflected costs, which may be induced by draft making / editing or delivery, that have not been fully shown on the initial issued invoice. Custom Hong Kong holds the final rights to terminate the use of Custom Hong Kong service until all overdue balance has been settled.
    6. 2.6 If cheque bounced back, HK$30 administration fee will be charged per bounce back and MOD Group Limited reserves the rights to decline customer in using cheque to settle any upcoming payment.
    7. 2.7 All quotation is valid for 14 calendar days and applies strictly to the individual, party or company that raise such price quotation requests, but not any non-related third parties. Custom Hong Kong is not liable for any price adjustment during the period nor no advance alert given beforehand.
    8. 2.8 All invoice amount will be round up to the nearest HKD for payment.
  3. 3 T & C and Disclaimer
    1. 3.1 Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers acceptance of goods.
    2. 3.2 In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.
    3. 3.3 Custom Hong Kong withholds the right to destroy any finished goods which are not picked up within 30 days after completion of printing; Custom Hong Kong would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and Custom Hong Kong withholds the rights to chase back the remaining amount or value of the goods.
    4. 3.4 Colour Standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. The Company will not be responsible for any colour shift dispute due to colour conversion.
    5. 3.5 Colour deviation is possible to occur on any product of printing . Our company reserves the right to reject requests if return due to colour deviation. As with different factors in the printing process , e.g. the hardware ( of printing machines ), the material , time, weather , humidity and etc., which may affect the quality and colour of the printing to different extents, its normal for 5% to 15% of colour deviation to occur on the products. Customers shall not judge the colour by previews on-screen, printed manuscript at different times , sample /colour proofs from other companies . Colour standand of all printed material shall refer to our Company/s standand of colour management.
    6. 3.6 The Company is not responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to finished customer`s requirements with errors.
    7. 3.7 Should there be any QR code or Barcode printed on the manuscript, Custom Hong Kong cannot guarantee that the information in the bar code can be read normally.
    8. 3.8 Customers responsible for the shirt size when placing order or confirm the sales order. Custom Hong Kong won't be refunded due to the selected wrong size by the customers.
    9. 3.9 All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. Custom Hong Kong will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.
    10. 3.10 Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, nd to authorize the printing of customers work; Custom Hong Kong will request the customer to submit or produce relevant authority authorization for verification if necessary.
    11. 3.11 If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.
    12. 3.12 Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys fees.
    13. 3.13 Custom Hong Kong withholds the rights to make final decision on producing or printing of any files or materials from customer.
  4. 4 Refund Policy
    1. 4.1 Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice or order number. Otherwise, no refund shall be made nor there will be any written off. Customer will need to submit an official email to info@custom.com.hk to request the related refund or return issue .
    2. 4.2 Customers are required to arrange all returns delivery, customer need to take responsibility on the delivery fee for the goods return to Custom Hong Kong. If reprint is necessary, reprint product will be collected in Custom Hong Kong office,if require to deliver, delivery fee will on customer ‘s side and it shall pay upon arrival.
    3. 4.3 For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.
    4. 4.4 The whole refund process will take 2 weeks to process and complete.
    5. 4.5 Refund will be made by the same methods of customer fulfilled the order payment.
    6. 4.6 Should the account registered name with Custom Hong Kong is non-correspondence with the refund applicant's name, the company reserves the rights to request such applicant to provide identity proof or relevant documents for verification. And the company reserves the rights to cease processing or considering any refund application when the applicant identity cannot be verified.
    7. 4.7 In accordance with the rules of Hong Kong Privacy Commissioner for Personal Data, when refund is made payable to a 3rd party or other company name which is different from the account registered name, for the sake of account holder interest, refund applicant are required to provide Authorization Letter for clarification and processing. Refund will only make payable to the account registered name when refund applicant cannot or refused to provide this Authorization Letter.