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Terms & Condition

  1. 1

    T & C and Disclaimer

    1. 1.1

      Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers acceptance of goods.

    2. 1.2

      In case of reprint is necessary, only same products can be returned in any circumstances, no refund nor change of products, design nor specifications would be accepted.

    3. 1.3

      Custom Hong Kong withholds the right to destroy any finished goods which are not picked up within 30 days after completion of printing; Custom Hong Kong would not be responsible for any loss that caused; In such circumstances, any deposit nor pre-payment will be refunded, and Custom Hong Kong withholds the rights to chase back the remaining amount or value of the goods.

    4. 1.4

      Colour Standard of all printed materials should refer to our standard in colour management; Please do not refer to the standard on any monitor, screen or printed manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot colours would be converted into CMYK for printing, should there be any variance induced, colour standard of all printed materials should also refer to our standard in colour management as well. The Company will not be responsible for any colour shift dispute due to colour conversion. (Excluded for spot colour printing items in Full Sheet).

    5. 1.5

      The Company is not responsible for any customer submitted file that does not match with customer confirmed requirements, which may include the file inconsistency with size / bleeding deficit / colour / cutting size / image resolution inadequate / lacking of fonts, and etc., and eventually lead to finished customer`s requirements with errors.

    6. 1.6

      Should there be any QR code or Barcode printed on the manuscript, Custom Hong Kong cannot guarantee that the information in the bar code can be read normally.

    7. 1.7

      All printing of color do exist color variance to certain extent. Under reasonable color variance, customer should not use this as reason and ask for any reprints, discount or refund. Custom Hong Kong will not accept those requests. The Company has its own color management to ensure that all printing colors are within reasonable levels.

    8. 1.8

      Custom Hong Kong would only keep the electronic files of customers not more than 3 months.

    9. 1.9

      Any allocation and provide login ID or password (hereinafter referred to as "User ID") are used for personal or commercial purposes. Subscriber or owner of such login account is made responsible for all statements and all acts. Subscriber will agree that when the user number is lost or stolen, or when confidentiality is violated, the account holder must immediately inform Custom Hong Kong. Account holder also expressly agrees that Custom Hong Kong based on password reminding and for the purpose to maintain our service and / or in accordance with an aggregate courts and / or government legal requirements to enter your account.

    10. 1.10

      Customers guarantee that the printing content does not include any printed matter without authorization of the copyright holder text, images, designs, trademarks, currency and bank note or any of the copyrighted work; customers to ensure prints will not infringe any third party rights, including copyright, trademark, publicity, privacy and will not libel or defame any third party, and has obtained all necessary authorizations or permissions for third-party material into works of customers; customers guarantee that they have obtained all necessary permissions, rights and authorization of orders, and to authorize the printing of customers work; Custom Hong Kong will request the customer to submit or produce relevant authority authorization for verification if necessary.

    11. 1.11

      If customer provided any printed contents which may involve defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or breach of our laws, and other printed matter, The Company reserves the rights to refuse in printing. With the maximum extent permitted by applicable law, the Company also will not be responsible or liable for the contents user nor any third party.

    12. 1.12

      Customer undertakes that if any person, group or institution for (i) breach of the terms of service;, or (ii) any customers products in printed text, photos, images, graphics, or other materials covering or may be involved defamation, invasion of privacy, counterfeit, copy, reproduce, intellectual property infringement, indecent, obscene, infringe any third party rights, currency and bank note or violate our laws, the situation, and to make any form of litigation, claims, notification or take any action that will indemnify the Company and its directors, officers and employees for any losses suffered, including but not limited to the relevant claims, losses, costs and reasonable attorneys fees.

    13. 1.13

      Custom Hong Kong withholds the rights to make final decision on producing or printing of any files or materials from customer.

  2. 2

    Refund Policy

    1. 2.1

      Should customer wish to return any flawed product, all requests must be made within seven days, and all returned goods must be in good conditions & description like quantity / packaging / accessories must be consistent with the invoice. Otherwise, no refund shall be made nor there will be any written off.

    2. 2.2

      Customers are required to arrange all returns delivery.

    3. 2.3

      Returns request depends upon each store`s operating time. No handling nor acceptance will be catered during non-operating hours.

    4. 2.4

      For any order claim, we will only reprint the order or refund the relevant amount. We are not liable for any other losses caused by using our services.

    5. 2.5

      Refund will be paid by cheque payment only.

* Final terms and conditions shall prevail Chinese version from website

Personal Data Collection Statement:

The provision of personal data is voluntary. However, failure to provide such data may make it impossible to process your registration and communicate with you. Purpose of Collection: The personal data you provide will be used for processing your registration, future correspondence and in relation to activities for the promotion of this programme. Transfer of Personal Data: For the purposes of collection mentioned above, the personal data you provide may be disclosed to Government departments, organisations and service contractors that are directly involved in this programme. Access to / Correction of Personal Data: In accordance with the Personal Data (Privacy) Ordinance, you have the right to request access to and correct the personal data provided. Requests should be made in writing to the Intellectual Property Department of the Government of the Hong Kong Special Administrative Region.