Customers are required to check carefully for the quantity and quality of goods received, return will not be accepted after customers acceptance of goods.
In case of reprint is necessary, only same products can be returned in any
circumstances, no refund nor change of products, design nor specifications would
Custom Hong Kong withholds the right to destroy any finished goods which are not picked
up within 30 days after completion of printing; Custom Hong Kong would not be responsible
for any loss that caused; In such circumstances, any deposit nor pre-payment will
be refunded, and Custom Hong Kong withholds the rights to chase back the remaining amount
or value of the goods.
Colour Standard of all printed materials should refer to our standard in colour
management; Please do not refer to the standard on any monitor, screen or printed
manuscript. Artwork MUST be in CMYK, Bitmap or Grayscale mode. All RGBs or Spot
colours would be converted into CMYK for printing, should there be any variance
induced, colour standard of all printed materials should also refer to our standard
in colour management as well. The Company will not be responsible for any colour
shift dispute due to colour conversion. (Excluded for spot colour printing items in
The Company is not responsible for any customer submitted file that does not match
with customer confirmed requirements, which may include the file inconsistency with
size / bleeding deficit / colour / cutting size / image resolution inadequate
/ lacking of fonts, and etc., and eventually lead to finished customer`s
requirements with errors.
Should there be any QR code or Barcode printed on the manuscript, Custom Hong Kong cannot guarantee that the information in the bar code can be read normally.
Customers responsible for the shirt size when placing order or confirm the sales order. Custom Hong Kong won't be refunded due to the selected wrong size by the customers.
All printing of color do exist color variance to certain extent. Under reasonable color
variance, customer should not use this as reason and ask for any reprints, discount or refund.
Custom Hong Kong will not accept those requests. The Company has its own color management to
ensure that all printing colors are within reasonable levels.
Customers guarantee that the printing content does not include any printed matter
without authorization of the copyright holder text, images, designs, trademarks,
currency and bank note or any of the copyrighted work; customers to ensure prints
will not infringe any third party rights, including copyright, trademark, publicity,
privacy and will not libel or defame any third party, and has obtained all necessary
authorizations or permissions for third-party material into works of customers;
customers guarantee that they have obtained all necessary permissions, rights and
authorization of orders, and to authorize the printing of customers work; Custom Hong Kong
will request the customer to submit or produce relevant authority authorization
for verification if necessary.
If customer provided any printed contents which may involve defamation, invasion
of privacy, counterfeit, copy, reproduce, intellectual property infringement,
indecent, obscene, infringe any third party rights, currency and bank note or
breach of our laws, and other printed matter, The Company reserves the rights
to refuse in printing. With the maximum extent permitted by applicable law, the
Company also will not be responsible or liable for the contents user nor any
Customer undertakes that if any person, group or institution for (i) breach of
the terms of service;, or (ii) any customers products in printed text, photos,
images, graphics, or other materials covering or may be involved defamation,
invasion of privacy, counterfeit, copy, reproduce, intellectual property
infringement, indecent, obscene, infringe any third party rights, currency and
bank note or violate our laws, the situation, and to make any form of litigation,
claims, notification or take any action that will indemnify the Company and its
directors, officers and employees for any losses suffered, including but not
limited to the relevant claims, losses, costs and reasonable attorneys fees.
Custom Hong Kong withholds the rights to make final decision on producing or printing of any
files or materials from customer.